Feedback
You will find the Feedback screen under the “Feedback” in the side bar (you can also press g and then f to quickly get to the feedback section).
There are two sections in the Feedback screen - Unprocessed feedback, which is new feedback that needs to be dealt with, and Processed feedback, which are all feedback you have already gone through.
When you get new feedback you will link parts of the text to work items and initiatives using insights as described below. When a certain feedback has been processed and linked to the right elements, you can click “Mark processed” (or press p) and it will be removed from the Unprocessed section.
Notifications
If you want Kitemaker to give you a notification every time there is a new feedback, then you can go to the “Notifications” settings section end enable that there
Tags
You can use tags to organize your feedback. You can use tags to categorize your feedback and use filters to quickly see all feedback in a certain category. In Kitemaker, we will typically use tags for Sales discovery chats (where we talk to companies not using Kitemaker), User interviews (where we sit down and talk to current users), and Random ideas, which are things that are interesting, but not related to current priorities enough to make a initiative or a work item.
To set a tag, either click the tag placeholder on the feedback, or press #
You can manage the tags by going to the “Feedback” section in your organization settings.
Owners
If you have multiple PMs in your organization, you can delegate feedback to the most relevant PMs. You can choose multiple owners if the feedback is relevant for multiple areas of your product. Typically, teams leave the feedback in “unprocessed” until the relevant people have categorized and attached the insights to work items and initiatives.
You can set owners, either by clicking the owner placeholder, or by pressing @.
Note that you can easily filter feedback where you are a member by using the q button.
Integrations
We support creating feedback through the following integrations:
E-mail To use the email integrations look go to the feedback section in settings, and you’ll find the unique email address for your organization with the subdomain
@feedback.kitemaker.io
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